Housing Ombudsman
In March 2022, the Housing Ombudsman published a new Complaint Handling Code, which supports landlords to resolve complaints raised by their residents quickly and to learn from complaints to drive service improvements. Landlords have been asked to self-assess against the Code and publish the results.
The Finchley Charities is committed to compliance with the Code. Please click here for our Complaint Handling Code Self Assessment 2026
Please click here for our Annual Complaints Performance and Service Improvement Plan Report 2025 – 2026
Please click here for our Complaints Policy & Procedure 2026
The simplest and quickest way to resolve a problem is to raise it with the relevant staff member. If you feel the matter has not been resolved to your satisfaction, you may invoke the formal procedure which consists of the following timescales below.
